Aviva France: Optimizing Insurance Processes to Speed Claims Settlement

Aviva provides life and general insurance to 33 million customers in France. The company has been using Appian as a platform and orchestrator of intelligent automation to enable better communications and collaboration between departments, customers, and systems. Since 2015, Aviva has been optimizing processes for operational efficiency. In just one claim example where the company receives an average of 80,000 calls per year, Aviva increased the number of same-day claims settlement from 1% to 25%, plus 530% jump for claims settled within three days.